FAQs / T&Cs

Bookings

F2K PD may ask you where you heard about us in order to gauge our marketing strategies
F2K PD cannot guarantee any exact times when accepting your booking, an approximate time will be provided and upon request we will call you to notify we have completed the job.
Service times given by F2K PD are an estimate only. Each vehicle is different and may require more or less time to fulfil the service requested.
F2K PD reserve the right to alter or move a booking in line with machinery or equipment failure.
F2K PD reserve the right to take full payment up front to secure the booking which if cancelled by you (the customer) before works are carried out, will be refundable.
F2K PD reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable
F2K PD will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered

Pricing

Prices charged by F2K PD are based on service type, type of car and condition of the vehicle. Any price quoted over the telephone is an estimate only and should be used as a guide and not a guarantee
F2K PD reserves the right to charge each vehicle according to its condition, and the type of vehicle F2K PD reserves the right to amend any price during the service should the condition not be as stated by the customer at the time of booking.
F2K PD reserves the right to refuse or deny additional service required that are not stated at the time of booking. Any additional services requested after the booking has been made will incur a charge in addition to the estimated price.

Credit Term accounts

Payment is due upon completion of your service. For invoices not settled upon completion of your service or for payments returned unpaid, F2K PD reserves the right to charge interest on the overdue debt at 50% PA and an administration fee to cover its debt recovery costs and any other costs relating to the collection of payment.

Cancellation

F2K PD require a minimum 24 hours notice for a cancellation.
F2K PD reserve the right to alter a booking or move a booking in accordance with equipment failure without penalty to the company
F2K PD will carry out a Vehicle Inspection prior to commencement of work. The customer will be advised of any areas of concern regarding the condition of the vehicle. All vehicles are serviced at the customers own risk
Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of service
F2K PD will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being serviced
All chemicals used by F2K PD are biodegradable and we have health and safety data sheets available in order to comply with Health and Safety legislation.
F2K PD has public liability insurance.
F2K PD will not be responsible for any paint flaking that occurs whilst cleaning the vehicle, only fully tested, high quality products are used. Paint flaking normally occurs when a vehicle has been re-sprayed and the body shop/car repairer has not followed correct procedures for preparing the cars body/plastics.
F2K PD will not be responsible for long term wheel damage. This normally happens when the customer or previous car wash personnel have cleaned the wheels with an acid based material. F2K PD only ever use acid-free cleaning products that cause no damage to customers' wheels or to the environment.

Health and Safety

F2K PD operates in accordance to Health and Safety legislation and best practice and have a full and up to date Risk Assessment and Method Statement for all working procedures.

Claims

Advice of damage must be given in writing to F2K PD within 24 hours of completion of the service and any claim in respect thereof must be made in writing to the F2K PD within seven days of completion of the service. F2K PD shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.

Liability

F2K PD gives no warranties or guarantees or makes any representations as to the value, saleability or acceptance of condition by lease or rental company and all other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions are hereby excluded. F2K PD shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings. The total aggregate liability of F2K PD in respect of any and all causes of action arising out of or in connection with the customer's service and F2K PD performance of services pursuant to such service (whether for breach of contract, strict liability, tort (including, without limitation, negligence), misrepresentation or otherwise) shall be limited to the sums paid to F2K PD by the customer in respect of the service pursuant to which liability has arisen. Nothing in these terms and conditions shall be construed so as to limit or exclude liability which cannot, pursuant to English Law, be excluded or limited including for death or personal injury or liability in respect of fraud or fraudulent misrepresentation.

Data Protection

By making a booking with F2K PD, the customer consents to its details being recorded for accounting and marketing purposes. The details will be kept by F2K PD even after the customer's trading relationship with F2K PD has terminated. F2K PD may use the customer's personal data to let customers know about goods and services similar to the goods or services provided to the customer previously and any others matters that F2K PD consider may be of interest to customers.

Variation to Terms and Conditions

These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the Website.

Law

These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in connection with any contract between F2K PD and the customer into which these terms are incorporated.

1.1 Payment for all services will be agreed up front between F2K PD and the customer. Payment must be received from the customer following completion of the work and on (or before) collection of the vehicle. If a deposit or payment in advance is required for more complex services or parts, a price will be agreed and payment taken before any work commences.

1.2 Customers must inform F2K PD if their ECU (Engine Control Unit) has already been remapped, altered, removed or replaced elsewhere. This information must be supplied before work commences and ideally before a booking is confirmed. F2K PD will not be liable for any issues with a vehicle or ECU where this information has not been supplied in advance. Any applicable warranties will also be invalidated.

1.3 Customers must inform F2K PD if a tuning box has been fitted to their vehicle. This information must be supplied before work commences and ideally before a booking is confirmed. F2K PD reserves the right to refuse to continue further work if an add-on tuning box is found and the customer will be charged for any work already completed. F2K PD will not be liable for any issues with a vehicle or ECU where this information has not been supplied in advance. Any applicable warranties will also be invalidated.

1.4 Customers must inform F2K PD if an after-market alarm has been fitted to their vehicle.

This information must be supplied before work commences and ideally before a booking is confirmed. F2K PD reserves the right to refuse to continue further work if an after-market alarm is found once work has commenced. In such cases the customer will be charged for any work already completed. After-market alarms can interfere with the ECU and cause problems with the vehicle. F2K PD will not be liable for any issues with a vehicle or ECU caused by an after-market alarm. Any applicable warranties will also be invalidated if F2K PD has not been informed in advance that an aftermarket alarm has been fitted to the vehicle.

1.5 Customers must inform F2K PD of any known mechanical issues with their vehicle and any repairs or modifications completed. This information must be supplied before work commences and ideally before a booking is confirmed. F2K PD will not be liable for any issues with a vehicle or ECU where there is an existing mechanical problem with the vehicle, or where information about vehicle repairs and modifications has not been supplied in advance.

1.6 The customer is responsible for arranging and meeting the cost of vehicle recovery (if necessary) where information about after-market alarms / fittings, add-on tuning boxes, existing mechanical or ECU faults, modifications, or previous tuning by third parties has not been supplied to F2K PD by the customer before work commences.

1.7 Following the initial provision of services, F2K PD may undertake further work at the request of a customer if faults are suspected or discovered. Work to investigate, identify, or resolve suspected or actual vehicle faults will be chargeable at the standard rate, unless the issues concerned are directly caused by work previously completed by F2K PD. A vehicle must be mechanically sound and in a good working condition before remapping it. Once a new map is put on a vehicle, more may be asked of the vehicle when driving it. Any existing mechanical (or other) issues may be exacerbated. F2K PD is not responsible for any existing or underlying faults with a vehicle; therefore, additional work to assist a customer will be chargeable.

1.8 Refunds will not be issued for remaps or other tuning work where vehicle performance or running capability is compromised by existing or underlying mechanical or ECU faults, or the presence of aftermarket alarms / other after-market fittings.

1.9 Refunds will not be issued for remaps or other tuning work where a vehicle has not achieved the performance improvement outcomes quoted because their pre-remap performance outputs are below the manufacturer (or stock) standard.

1.10 Refunds will not be issued for remaps or other tuning work where a vehicle has not achieved the performance improvement outcomes quoted due to existing or underlying mechanical or ECU faults.

1.11 After remapping a vehicle it is important that good quality fuels are used. Refunds will not be issued for remaps or other tuning work where a vehicle has not achieved the performance improvement outcomes quoted because of the use of poorer quality fuels. F2K PD reserves the right to take a sample from the fuel tank of a customer’s vehicle in the process of investigating any suspected performance issues reported by the customer.

1.12 An estimate of how long the work requested will take can be provided when booking F2K PD services. However, there may be occasions where more time is needed to complete the work fully and in line with F2K PD’s high standards. F2K PD will keep the customer informed of any significant delays.

1.13 In the rare event of unanticipated complications, customers may not be able to drive their car away on the same day. Refunds will not be given on this basis. Complications are usually a result of a faulty ECU or existing mechanical problems with the vehicle.

1.14 In the event that a customer chooses to drive away or otherwise remove their vehicle from an F2K PD workshop before the work is completed, F2K PD will not be liable for any resulting issues with the ECU, the vehicle itself or any individual components. Any applicable warranties will also be invalidated.

1.15 F2K PD will cover the cost of repairing (or if necessary, replacing) an ECU in the rare event that an ECU is damaged as a result of work undertaken by F2K PD. Payment for the original work requested and completed will still be due from the customer at the agreed price.

1.16 Should a customer discover a suspected fault with the work completed by F2K PD, the customer should contact F2K PD at their earliest convenience and within one week of vehicle collection. F2K PD will discuss the issue with the customer and arrange an appointment to investigate the fault if necessary.

1.17 F2K PD is not responsible for correcting suspected faults where the customer or a third party has worked on or interfered with the vehicle or the vehicle’s ECU since collecting the vehicle from F2K PD. Any applicable warranties will also be invalidated.

1.18 Software faults and issues with the map / directly caused by the map are very rare. Where they do occur and are genuinely caused by a remap, a customer will notice immediately when driving the vehicle. In these instances, the customer should contact F2K PD and return to the F2K PD workshop within 14 days of the date the remap or service was completed. Refunds will not be issued after 14 days of the original remap or service.

1.19 DPF (Diesel Particulate Filter) removal and delete services are completed at the independent request of the customer. The customer is fully responsible for their decision to have the DPF removed and deleted on their vehicle(s).

1.20 DPF removal and delete services are completed using a method that meets the current MOT inspection requirements as at today’s date. MOT requirements and legislation relating DPFs may change in the future. Applicable warranties do not extend to any future changes in MOT inspection requirements, regulations, or testing methodologies. Applicable warranties do not extend to future changes in any other relevant legislation.

1.21 Quotes provided may be based on the ability to read and write to an ECU through an OBD (OnBoard Diagnostic) port. Reading and writing through the port may not be possible if there is an unanticipated problem with the port itself. In these cases, the ECU will have to be removed from the vehicle and the work performed on a bench. This will incur an increased cost and take longer to complete. An F2K PD representative will inform the customer of the situation and the revised price before going ahead with any further work.

1.22 Some vehicles have security bolts on the ECU casing / housing. The heads of such bolts will be cut to enable the removal of an ECU. The original bolts will be replaced once the work has been completed and the cuts to the head of the bolts will remain. This is standard practice for tuning services where an ECU is removed for the completion of the services requested.

1.23 Where a customer chooses to use vehicle parts that they have sourced independently for modifications or repairs:

• F2K PD will not liable for any faults with the parts
• The customer is responsible for ensuring that the parts and materials supplied for use are good quality and that all necessary components are present
• The customer will be charged for any additional labour time resulting from the supply of incorrect, ill fitting, poor quality or missing parts
• The customer will be charged for any additional labour time resulting from the need to return parts to stock following issues with the parts supplied.
• F2K PD may refuse to commence or continue with planned work if the parts supplied are incomplete, missing key components or found to be such poor quality that they do not fit or work correctly. In such cases an F2K PD representative will discuss the options available with the customer. The customer will still be charged for the cost of labour where work has already commenced.
  • An ECU can be returned to stock following a remap by F2K PD at the request of the customer. There will be a minimum charge of £75 for this service and it will be treated as a normal booking. The full price of the original remap may be charged where there is a significant work involved.
  • F2K PD is not responsible for reinstalling a map where a customer’s ECU has been reset by a vehicle dealership or any other third party. The map can be reinstalled at the request of a customer; however, there will be a minimum charge of £75. The full price of the original remap may be charged where there is a significant work involved.
  • Persons parking a vehicle in a parking bay outside of an F2K PD workshop do so at their own risk. F2K PD is not liable for any damage, vandalism or theft relating to vehicles parked outside. This also applies to any surrounding roads.
  • F2K PD takes reasonable steps to ensure that the premises and customer vehicles inside the premises are secure. In the unfortunate event that a vehicle is stolen from F2K PD premises or damaged in a fire, the customer will be responsible for making a claim through their own vehicle insurance.
  • Customers and members of the public are not permitted to enter any of the restricted areas on the premises. Any unauthorised persons found in restricted areas will be asked to leave the premises. The relevant authorities will be notified in cases where damage to or theft of equipment occurs and further action may be taken to retrieve any losses concerned.
  • F2K PD will not be liable for any incidents or injuries where unauthorised persons have entered restricted areas, or where persons have failed to comply with safety warnings or instructions in any area of the premises, or as set out in the F2K PD documents supplied.
  • Visitors and customers are asked to treat all F2K PD representatives and other visitors and customers with respect. Visitors and customers may be asked to leave the premises in the event of inappropriate behaviour.

1.31 Payment for a dyno run must be received in full from the customer before the dyno run takes place.

1.32 Refunds will not be issued for dyno runs where:

• A dyno run is incomplete because of mechanical faults or any other issues with a vehicle
• A customer has decided to stop the dyno run part way through
• A customer is asked to leave the F2K PD premises during a dyno run because they have failed to follow the instructions of an F2K PD representative
• A customer is asked to leave the F2K PD premises during a dyno run because they have damaged F2K PD equipment or premises
• A customer is asked to leave the F2K PD premises during a dyno run due to aggressive, threatening, or dangerous behavior.
  • Dyno results graphs / information will not be provided to customers in a paper format. Graphs / information will be provided in an electronic format and emailed to the customer where an email address is provided.
  • Customers must inform F2K PD of any existing or suspected mechanical, ECU (Engine Control Unit), or other issues relating to their vehicle before their dyno run takes place.
  • The customer is responsible for ensuring that their vehicle is in good working order before using the dyno. F2K PD is not liable for any issues or failures with a vehicle during a dyno run.
  • F2K PD reserves the right to refuse to start or complete a dyno run for any vehicle where a mechanical or other fault is detected or suspected.
  • Customers will be charged for any spillages from their vehicle on or around the dyno. The minimum charge will be £25 + VAT to cover clean-up costs. The charge may be greater if damage is caused to equipment as a result of a spillage. Spillages should not occur if the vehicle is in good working order. The customer is responsible for checking for leaks and notifying F2K PD of any existing mechanical faults or issues with their vehicle that could cause a spillage before the vehicle is driven on a F2K PD dyno.
  • Customers must inform F2K PD if an add-on tuning box has been fitted to their vehicle before a dyno run takes place. F2K PD reserves the right to refuse to continue with a dyno run if an add-on tuning box is found.
  • All vehicles driven onto an F2K PD dyno must have road legal tyres with a tread depth that meets the minimum legal requirement. Tyres must be in good condition, be fit for purpose and be free from any defects. It is the responsibility of the customer to check that their tyres meet the legal requirements for driving on the road. F2K PD reserves the right to refuse to complete a dyno run if a vehicle’s tyres do not meet these standards. Note that tyres that have a low tread depth, or are in poor condition, are likely to burst on a dyno and could damage the dyno equipment. Any damage caused to the dyno or related equipment will be chargeable to the customer.
  • During a dyno run, the traction control (if fitted) will need to be turned off. This may require the disconnection of the traction control / ABS module by removing the fuse, relay, or the wiring loom plug itself. Customers will be advised by an F2K PD representative before this takes place. This process and the dyno run may lead to dashboard warning lights remaining on after the dyno run has been completed. These will usually disappear after a few minutes of normal driving.
  • The customer is responsible for arranging and meeting the cost of recovery if their vehicle breaks down on the dyno and cannot be driven away from the premises. Vehicles must be removed from F2K PD premises and the parking bays outside as soon as possible and on the same day. Vehicles must not block access to and from the premises or the surrounding roads.
  • The Customer is responsible for any damage caused to the dyno by their vehicle. The cost of repair will be chargeable to the customer. Damage should not occur if the vehicle is in good working order.
  • Customers and observers of a dyno run must follow the instructions of F2K PD representatives. Customers and observers should refrain from touching F2K PD equipment unless given permission from an F2K PD representative. Any damage to equipment caused by customers or other members of the public will be chargeable to the persons concerned.
  • F2K PD will not be liable for any incidents or injuries where unauthorized persons have entered restricted areas during a dyno run, or where persons have failed to comply with safety warnings or instructions applicable an F2K PD dyno.
  • All other F2K PD Terms and Conditions also apply to the use of the dyno where relevant.

2.1 We advise against booking your vehicle in for any of our services immediately before a trip or holiday where you plan to use your vehicle. In the rare event of unexpected complications, you may not be able to drive your car away the same day.

2.2 In many cases we can read and write to an ECU through an OBD (On-Board Diagnostic) port. This process usually takes approximately 1 hour and 30 minutes to 2 hours. However, if there is a problem with the port and the ECU has to be removed and the work performed on the bench, the process will take longer and cost more due to the increased labour time involved. If this situation occurs an F2K PD representative will contact you to discuss the situation before proceeding. Please note that some vehicles cannot be mapped via an OBD Port at all.

2.3 We try our best to deliver our services within the estimated timeframe. However, every vehicle has a different history and sometimes unanticipated challenges arise. In these cases, the work may take longer than first thought. Please consider this when making your booking and any other arrangements regarding transport and the use of your vehicle.

2.4 The maps used by F2K PD have been thoroughly tested and produce the range of power or economy gains quoted. However, please be aware that these may not be fully achieved if: • There is an existing mechanical issue with the vehicle • The vehicle’s pre-remap performance outputs are below the manufacturer (or stock) standard • You have not used a good quality fuel in your vehicle. Please talk to an F2K PD representative if you have any questions about these points.

2.5 Please remember that it is very important that your vehicle is mechanically sound and in a good working condition before remapping it. Once a new map is put on your vehicle you are likely to be asking more of your vehicle when driving it. Any existing mechanical issues may be exacerbated. F2K PD is not responsible for fixing existing or underlying mechanical issues. You will also be charged for any additional services you request from us.

2.6 It is important that you tell us about the following before we start work, and preferably before confirming your booking:

• Any existing mechanical faults
• Any existing ECU faults
• If you have an after-market vehicle alarm fitted (these can interfere with the ECU) or any other after-market fittings
• If you have an add-on tuning box fitted
• If your vehicle has any modifications
• If your vehicle has previously been remapped or tuned elsewhere

Please be aware of our full Terms and Conditions relating to these points.

• We advise against sourcing your own parts independently for any modifications you may be requesting, for example as part of a Stage 2 remap. This is because problems can arise if customers accidently source incorrect or poor quality parts. However, if you choose to use your own parts then please be aware of our terms and conditions.
• If you find a suspected fault following the completion of work by F2K PD, please tell us as soon as possible and within a week of collecting your vehicle. Do not let a third party work on or interfere with the ECU or the vehicle itself before coming back to us. If you or a third party has interfered with the ECU / vehicle then further damage may have been caused, which could result in more serious issues. F2K PD will no longer be responsible for resolving a suspected fault in such a situation.

A waiting room is available for customer use. Please be aware of the following points:

3.1 The waiting room is adjacent to Unit 6

3.2 Unfortunately the waiting room is not accessible for people with a significant mobility disability. This is because of the step. We urge customers with a disability to contact us in advance so that we can try to meet your needs when visiting F2K PD.

3.3 Visitors are not to run in the waiting room.

3.4 Visitors and customers are responsible for supervising children at all times.

3.5 Smoking is not permitted in the waiting room or anywhere else inside the building.

3.6 Personal items should not be left unattended at any time. Visitors and customers are responsible for the security of all their personal items.

3.7 Visitors and customers are asked not to leave any rubbish in the waiting room.

3.8 Visitors and customers must not enter any other areas of the premises unless given permission and escorted by a representative of F2K PD.

3.9 In the event of an emergency, such as a fire, please leave the waiting room and exit the premises quickly and calmly.

3.10 Please exit the waiting room and the premises quickly and calmly if you hear an alarm bell, or are instructed to do so by an F2K PD representative.

3.11 Please take extra care in wet and cold weather. Floors, surfaces and stairs may be slippery.